



Frequently Asked Questions
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-7 business days, depending on your location. We strive to process orders quickly, and once your order is shipped, you will receive a tracking number to monitor its progress. If you have any concerns about shipping times, feel free to reach out to our customer service.
What is the quality of the materials used?
What is the quality of the materials used?
Our insoles are crafted from high-quality, durable materials designed to withstand daily wear and provide superior comfort. Each insole is engineered for shock absorption, ensuring it supports your feet effectively. We prioritize quality in our products to enhance your walking experience every day.
What is your return policy?
What is your return policy?
We offer a hassle-free 30-day return policy on all our insoles. If you are not completely satisfied with your purchase, you can return them for a full refund or exchange. We believe in the quality of our products and want you to feel confident in your purchase. Just make sure to keep the original packaging!
Are these insoles suitable for all shoe types?
Are these insoles suitable for all shoe types?
Yes! Our NEOFA insoles are designed to fit seamlessly into a variety of shoes, including sneakers, loafers, and more. Their invisible design means you can enjoy the benefits without compromising style. Just slip them in, and you're ready to go!
How do I know what size to order?
How do I know what size to order?
We offer sizes ranging from EU35 to EU44, which accommodates most foot sizes comfortably. To ensure the best fit, we recommend measuring your foot and referring to our size chart before making a purchase. If you have any uncertainties, our customer service team is here to assist you.
Can these insoles help with foot pain?
Can these insoles help with foot pain?
Absolutely! Our insoles are specifically designed to alleviate discomfort associated with plantar fasciitis and other foot-related issues. The shock-absorbing technology helps reduce pressure on your feet, providing the support you need for prolonged comfort. Many of our customers have reported significant improvements after using our insoles.

